Business Catalyst - Online Business Solution

The Web Apps framework in BC provides the ability to create powerful web-based applications, such as real estate or job listing websites. We can completely customise the Web App search form, listing and detail pages. See examples here:

• http://www.freshmedical.com (Job Listing Database)
• http://www.edoc.net (Health Guidelines Database)
• http://www.brannon.co.za (Job Listing Database)

BC integrates with the QuickBooks Accounting System, allowing you to synchronise customers and orders from your online store.

BC has an extensive API (Application Programming Interface) framework which you can use to communicate, synchronise or undertake an action with your own external application. For example if you are an online shop and you want to adjust inventory levels in real-time as shoppers buy from you, then you can utilise this API. Other uses of the API include the ability to synchronise your entire customer database on BC with that located in your office. The API framework will in fact give you the freedom to undertake all sorts of tasks that are specific to the success of your business.

You can use the customer ticketing framework to streamline and better manage your communication with your customers. Traditionally customer service is done via email into one’s inbox. Although this approach works for a small number of inquiries, as customer email volumes increase, a ticketing framework will ensure that customer inquiries are handled in a timely fashion. Another major benefit of this framework is that it captures all communication between your customers and CSRs (customer service representatives) into the built-in customer database. This means over time you’ll build a valuable database of past inquiries.

FTP gives you the ability to upload or download a large number of files to or from your site, including web pages and images. BC includes a specialised FTP server that links into the database driven Content Management System, giving you complete create/edit/delete control over all content types on your website.